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Peter Famliy of 10 from America

China Culture Tours

Hi Grace,

Thank you for the follow up. Things are finally settling down for us at our new home, and finally had a moment to reflect on the China experience. It was basically all positive, but I would like to offer some thoughts and pointers, which I’ve organized as pre-trip & during trip:

PRE-TRIP

  1. The planning portion was well done, and you were able to quickly answer all of our questions and design a tour based on our specific needs. That level of attention and customization was largely why we selected your company.
  2. All of the hotels were clean, professional and centrally located – and reflected the business/tourist class accommodations we were interested in. A suggestion is to offer options for a non-tourist hotel experience – such as a reasonably priced non-major chain boutique hotel or an Airbnb type experience. A home/apartment experience with a living room, small kitchen and several bedrooms. We were not thinking that way when we initially booked the trip, but upon reflection – since we were traveling as a family this type of accommodation would have been a welcomed change from a standard hotel.
  3. Perhaps a Skype session with perspective customers can be helpful, to better understand preferences and needs.
  4. Better clarity on the expectations for gratuity – specifically on the amount. Up until we actually met and spoke in Guilin we had completely misinterpreted what is the customary amount and under-tipped all of the guides. We though the recommended range per day was to be split 50/50 between the guide and drive, when in fact I think you meant the recommended rate per day was for the guide only, and a 50% in addition for the driver. There were no confrontations by the guides, but rather received a few awkward glances which we initially did not understand. I think clarifying expectations and amounts is quite important, especially in a European culture where tipping is not customary. I can certainly help you craft the language if it is helpful to you.
  5. China Culture Tours

DURING TRIP

  1. All of the guides were very helpful, accommodating, knowledgeable & flexible. Great service received during entire trip, accommodating our various specific requests.
  2. Having the mobile phones for all of the guides ahead of time would have been helpful, since we did not have a country guide.
  3. We really appreciated your help in providing us with current information during the unexpected rain delay from the thunderstorm in Guilin. Really helped bring the tension level down as announcements, Wi-Fi access, information, crowds were all challenging at the airport when something unexpected happens. So thank you again.
  4. Although all of the guides spoke excellent English, when some knew that I (or my mom) spoke Chinese – there became a shift to speaking to me for tour related discussions (history, cultural explanations) as well as logistics related (timing, ordering lunch) discussions. Which was not a significant problem, but some of the French folks felt a little left out.
  5. Upon reflection, we should have made arrangements for a French speaking guide in all of the cities, as opposed to Shanghai only. That is purely on us though, and not a reflection on the tour.

I would also be happy to place a brief review on Trip Advisor for you and your company.

All the Best,

Peter

Peter Family of 10 from America customized a China tour to Beijing, Xian, Guilin, Shanghai and Hong Kong.

Travelers customized a China tour for their families

  1. 1. Anna Family of 10 from America customized a China Tour to Beijing, Xian, Chengdu and Guilin.
  2. 2. Sandye Family from America customized a China family tour to Beijing, Xian, Yangtze Cruise, Shanghai, Guilin and Hong Kong.
  3. 3. Carla Family from America Tailor-made a China Tour to Beijing, Chengdu and Xian.
  4. 4. Lisa Family of 6 from America Tailor-made a China Tour to Beijing, Xian and Shanghai.
  5. 5. Lizette Family of 4 from Spain Customized a China Tour to Beijing Tour, Xian, Tibet, Chengdu, Guilin and Hong Kong
  6. 6. Marco family from Italy Tailor-made a China Tour to Beijing, Shanxi including Datong, Taiyuan and Ping, Xian, Tibet, Yunnan including Lijiang and Chengdu.
  7. 7. Martilotta Family from America customized a China tour to Beijing, Guilin, Nanning, Yangtze Cruise, Shenzhen and Hong Kong.
  8. 8. Carrie Panacek Family from America customized a China family tour to Beijing and Xian.
  9. 9. Erik and Kristin Family from USA Tailor-made a China Tour to Beijing, Xian, Urumqi and Beijing.
  10. 10. Fiona family of 4 from Australia Customized a China Tour to Beijing, Xian and Shanghai
  11. 11. Jamie family of 4 from America Tailor-made a China Tour to Shanghai, Guilin, Xian and Beijing.
  12. 12. Jane and Her mother from Australia Tailor-made a China Tour to Beijing, Xian, Hangzhou, Suzhou and Shanghai.
  13. 13. Janet Family from America Tailor-Made a China Tour to Beijing, Xian, and Shanghai
  14. 14. Jim Family of 6 from America Customized a 4 days Tibet Tour
  15. 15. Lizette Family of 4 from Spain Customized a China Tour to Beijing Tour, Xian, Tibet, Chengdu, Guilin and Hong Kong.
  16. 16. Kelly and Lisa Preece family of 8 from America customized a China tour to Shanghai, Yangtze Cruise, Zhangjiajie, Guilin, Xian and Beijing.
  17. 17. Sheri from America Tailor-made a China Tour to Beijing, Xian, Guilin and Shanghai.
  18. 19. Melvyn Family from UK Tailor-Make a China Tour to Beijing
  19. 20. Sarita Family of 4 from America Tailor-made a China Tour to Shanghai, Xian and Beijing.
  20. 21. Sharon Mansberger Family of 6 from America customized a China Tour to Beijing, Xian and Shanghai.
  21. 22. Hope Family of 3 from America customized a China panda tour to Beijing, Chengdu and Xian.
  22. 23. Peter Family of 10 from America customized a China tour to Beijing, Xian, Guilin, Shanghai and Hong Kong.
  23. 24. Amy Hickerson Family of 3 from America Tailor-made a China Tour to Beijing and Xian.

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