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Peter Famliy's 15 Days Beijing Xian Guilin Shanghai and Hong Kong Tour Package

15 Days Beijing Xian Guilin Shanghai and Hong Kong Tour Package

Hi Grace,

Thank you for the follow up. Things are finally settling down for us at our new home, and finally had a moment to reflect on the China experience. It was basically all positive, but I would like to offer some thoughts and pointers, which I’ve organized as pre-trip & during trip:

PRE-TRIP

  1. The planning portion was well done, and you were able to quickly answer all of our questions and design a tour based on our specific needs. That level of attention and customization was largely why we selected your company.
  2. All of the hotels were clean, professional and centrally located – and reflected the business/tourist class accommodations we were interested in. A suggestion is to offer options for a non-tourist hotel experience – such as a reasonably priced non-major chain boutique hotel or an Airbnb type experience. A home/apartment experience with a living room, small kitchen and several bedrooms. We were not thinking that way when we initially booked the trip, but upon reflection – since we were traveling as a family this type of accommodation would have been a welcomed change from a standard hotel.
  3. Perhaps a Skype session with perspective customers can be helpful, to better understand preferences and needs.
  4. Better clarity on the expectations for gratuity – specifically on the amount. Up until we actually met and spoke in Guilin we had completely misinterpreted what is the customary amount and under-tipped all of the guides. We though the recommended range per day was to be split 50/50 between the guide and drive, when in fact I think you meant the recommended rate per day was for the guide only, and a 50% in addition for the driver. There were no confrontations by the guides, but rather received a few awkward glances which we initially did not understand. I think clarifying expectations and amounts is quite important, especially in a European culture where tipping is not customary. I can certainly help you craft the language if it is helpful to you.
  5. 15 Days Beijing Xian Guilin Shanghai and Hong Kong Tour Package

DURING TRIP

  1. All of the guides were very helpful, accommodating, knowledgeable & flexible. Great service received during entire trip, accommodating our various specific requests.
  2. Having the mobile phones for all of the guides ahead of time would have been helpful, since we did not have a country guide.
  3. We really appreciated your help in providing us with current information during the unexpected rain delay from the thunderstorm in Guilin. Really helped bring the tension level down as announcements, Wi-Fi access, information, crowds were all challenging at the airport when something unexpected happens. So thank you again.
  4. Although all of the guides spoke excellent English, when some knew that I (or my mom) spoke Chinese – there became a shift to speaking to me for tour related discussions (history, cultural explanations) as well as logistics related (timing, ordering lunch) discussions. Which was not a significant problem, but some of the French folks felt a little left out.
  5. Upon reflection, we should have made arrangements for a French speaking guide in all of the cities, as opposed to Shanghai only. That is purely on us though, and not a reflection on the tour.

I would also be happy to place a brief review on Trip Advisor for you and your company.

All the Best,

Peter

Peter Family of 10 from America customized a 15 Days China tour package to Beijing, Xian, Guilin, Shanghai and Hong Kong.

15 Days Beijing Xian Guilin Shanghai and Hong Kong Tour Package Itinerary

Day 1 Sat 09/Apr/2016: Arrival at Beijing: LH722 at 10:55am for Jean and Colette; VA934 at 12:25 for Antoine, Marine and Amaury; UA889 at 2:20pm for Peter’s family of 5 persons. All the flights are on your arrangement.
China Culture Tour: Private transfer from the airport to the hotel in Beijing (3 airport transfers have been arranged for different families.)
Accommodation: Park Plaza Beijing Wangfujing 4* (Superior Room-31sqm) – totally 4 rooms with 2 extra beds
Add: 97 Jinbao Street, Dongcheng District, Beijing 100005, P. R. C.

Day 2 Sun 10/Apr/2016: Beijing
China Culture Tour: Tiananmen Square, Forbidden City with Treasure House, Hutong Rickshaw Tour, Chinese Dumpling Making at Hutong Family, Paint a Chinese opera face mask
Meals: Breakfast, Local Dumpling Lunch

Day 3 Mon 11/Apr/2016: Beijing
China Culture Tour: Beijing Zoo including Panda House, Mutianyu Great Wall, Round Ways Cable Car on Mutianyu Great Wall, Kungfu Show at Red Theater (Seat at row 1 to row 4)
Meals: Breakfast, Lunch at Xin Shuang Quan Restaurant with a La Carte Menu

Day 4 Tue 12/Apr/2016: Beijing to Xi'an by Train: G663 (15:45 - 21:29) (2nd Class Soft Seat)
China Culture Tour: Summer Palace with Cruise, Olympic Green for Exterior View of the Bird Nest and Water Cube, Private transfer to Beijing train station; Private transfer from the north train station to the hotel in Xi'an.
Meals: Breakfast, Lunch at Chongxue Shanzhuang Restaurant with a La Carte Menu
Accommodation: Grand Mercure Xian on Renmin Square 4* (Superior Room-31sqm) – totally 4 rooms with 2 extra beds
Add: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China

Day 5 Wed 13/Apr/2016: Xi'an
China Culture Tour: Terra Cotta Warriors Museum, Xian Great Mosque, Muslim Street
Meals: Breakfast, Lunch at Baiweizheng Restaurant with a La Carte Menu

Day 6 Thu 14/Apr/2016: Xi'an to Guilin by Flight: China Eastern Airlines MU2307 (17:10 - 19:15) (Economy Class) except for Patty. Patty will take the flight GS7667 (17:50-20:50) from Xi’an to Hangzhou separately.
China Culture Tour: Xian Ancient City Wall with One Hour Biking Tour, Big Wild Goose Pagoda, Private transfer to the airport in Xi'an; Private transfer from the airport to the hotel in Guilin.
Meals: Breakfast, Lunch at Hantang Tianxia Dumpling Restaurant with a La Carte Menu
Accommodation: Guilin Bravo Hotel 4* (Lake View Room-33sqm) – totally 3 rooms with 2 extra beds
Add: 14 South Ronghu Road Guilin, Guangxi, China

Day 7 Fri 15/Apr/2016: Guilin
China Culture Tour: Daxu Ancient Town, Reed Flute Cave, Folded Brocade Hill
Meals: Breakfast, Lunch at Mc Found Restaurant with a La Carte Menu

Day 8 Sat 16/Apr/2016: Guilin to Yangshuo by boat cruise
China Culture Tour: Li River Cruise from Guilin to Yangshuo; West Street, Yangshuo picturesque countryside tour by private transfer, Impression Show Sister Liusanjie with Common Seat.
Meals: Breakfast, Simple Buffet Lunch on boat
Accommodation: Yangshuo Mountain Retreat Hotel - Boutique (River View Family Room) – totally 3 rooms
Add: Guilin Yangshuo, Wang Gong Shan Jiao, Feng Lou Cun Wei, Gaotian Zhen

Day 9 Sun 17/Apr/2016: Private transfer: Yangshuo to Guilin (65km, 1.5 hours one way), Guilin to Shanghai by Flight: China Southern Airlines CZ3251 (16:30 - 18:35) (Economy Class) except for Patty
China Culture Tour: Yulong River Bamboo Rafting, Private transfer from Yangshuo to Guilin airport (2 hours); Private transfer from the airport to the hotel in Shanghai.
Meals: Breakfast, Local Lunch (CNY 50 per person)
Accommodation: The Bund Hotel Shanghai 4* (Superior Room-28sqm) – totally 3 rooms with 2 extra beds
Add: 525 Guangdong Road, Huangpu, Shanghai, China

Day 10 Mon 18/Apr/2016: Shanghai
China Culture Tour: Yuyuan Garden, French Concession, Upper Spheres Tour at Oriental Pearl TV Tower, the Bund, Shanghai Museum (Patty needs to get to the Bund Hotel in the morning on her own.)
Meals: Breakfast, Lunch at Gengyuelou Restaurant with A La Carte Menu

Day 11 Tue 19/Apr/2016: Shanghai
China Culture Tour: Tongli Ancient Water Town, Boat Cruise in Tongli. Shanghai airport transfer only for Antoine, Marine and Amaury by flight CA833 at 00:15. We will transfer them to arrive at the airport before 9:30pm.
Meals: Breakfast, Lunch

Day 12 Wed 20/Apr/2016: Shanghai
China Culture Tour: A free day on your arrangement in Shanghai
Meals: Breakfast

Day 13 Thu 21/Apr/2016: Shanghai to Hong Kong by Flight: Shanghai Airlines FM837 (15:25 - 17:40) (Economy Class)
China Culture Tour: Private transfer from the hotel to the airport in Shanghai (only for Peter’s family of 4 persons and Jean and Colette; (Patty will depart from Shanghai by a different flight and arrange the airport transfer on herself.) Private transfer from the airport to the hotel in Hong Kong (only for Peter’s family of 4 persons and Jean and Colette).
Meals: Breakfast
Accommodation: Metropark Hotel Kowloon 4* (Superior Room-23sqm) – totally 1 family room and 1 queen room
Add: 75 Waterloo Road, Kowloon, Hong Kong

Day 14 Fri 22/Apr/2016: Hong Kong
China Culture Tour: Half Day Private Tour to Hong Kong Island (Victoria Peak, Aberdeen without sampan ride, and Repulse Bay) (only for Peter’s family of 4 persons and Jean and Colette), Free afternoon to explore Hong Kong on your own.
Meals: Breakfast

Day 15 Sat 23/Apr/2016: Departure Hong Kong: Air China CA108 at 10:30am, Flight on Your Arrangement
China Culture Tour: Private transfer from the hotel to the airport in Hong Kong (only for Peter’s family of 4 persons). Jean and Colette will depart from Hong Kong by LH797 at 23:05 and they will arrange the airport transfer on themselves.
Meals: Breakfast
Tour Service Ends

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