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Safety and Security

travel safety and security

Travel Tips

Before your trip does make sure that you are well aware of your physical capabilities and any medical condition that may affect you during travel. It is worth getting a physical check-up and, if necessary, get your doctor's approval before travelling. We also recommend that you take out travel insurance, including medical insurance. Travelers who tend to be physically weak may need to receive ongoing treatment during their trip. Others may need to manage chronic conditions and bring their medicines with them rather than risk the condition worsening.

We recommend that you inform your family or a friend of your travel itinerary, along with the name of the travel agency's emergency contact person. You can also inform the travel agency of your emergency contact details.

Take good care of your passports, cash and cards. Check daily to make sure you still have them, and keep copies of your passports and visa in a safe place. When you go out, you don't have to carry all your cash and valuables with you, and never give the impression that you are carrying a lot of cash. You can lock your valuables in a hotel safe. Make sure that you have everything before checking out.

When flying, please respect the related civil aviation laws and regulations, and check out information regarding carry-on luggage and checked luggage limits before you travel. For example, liquids are better placed in your checked luggage, as only small amounts are permitted in carry-on bags.

If you enjoy water sports, such as yachting and rafting, do remember to wear life jackets and follow the instructions of your tour guide. Make sure that you are sitting safely, with a rail to hold onto if needed, and children and the elderly should not ride in the very front of a boat.

When travelling in a private bus please close the windows and make sure that you take your valuables with you when you leave the bus for sightseeing, dining or shopping. We will not be held accountable for the loss of your personal belongings under such circumstances.

Accommodation Tips

Having checked into your hotel, please read the safety instructions and familiarize yourself with the locations of emergency doors and exits. Please take good care of your room card and check whether all the facilities in your room are in good condition (such as the shower, remote control, ashtray and towels). If some of the facilities are damaged or contaminated, inform the hotel staff immediately to avoid unnecessary trouble when checking out.

When taking a shower, please ensure that the bath mat is in the right place, as the floor can sometimes be slippery. We recommend that you do not take a shower or a sauna bath after drinking alcohol.

Never share your hotel information and room number with strangers, and never admit strangers or those who claim to be hotel maintenance staff to your room without checking with the hotel first. Lock the window, door and safe box before going to bed, and put your valuables in the safe box. Make sure that you keep receipts in a safe place, as if there is a theft you will be expected to provide receipts for all items stolen, and to deal with the consequences of theft.

Once you have checked in, you need to let your tour guide know your phone number if you intend to leave the hotel alone. It is also a good idea to ask the hotel's reception desk for a card which has the hotel's name, phone number and address in case you get lost, and cannot make yourself understood locally.

When enjoying the amenities (such as swimming pool and fitness center), take good care of yourself and your personal belongings. If you undertake activities that are not arranged by us, we will not be held accountable for the consequences.

Please keep calm in case of emergency. If there is a fire, do not take an elevator or jump out of the building, stay calm and respond carefully. If your clothes should catch fire, roll over and over on the floor, or use other clothes to put out the fire. If the corridor or hallway is filled with heavy smoke, you can wrap yourself and cover your nose and mouth with wet clothes, and crawl by feeling the wall. If the door is surrounded by fire, you can stuff the door cracks with wet clothes and quilts or splash water on the door to reduce the heat. You can also attract attention by waving colorful clothes.

Eating Tips

1. During your trip, take good care of yourself and do not anything rare, uncooked seafood or unpeeled fruit. Don't frequent stalls that have no license. Never eat and drink too much. We recommend that you drink more water than usual while you are travelling and eat plenty of vegetables and fruits. If you are a smoker, we suggest you reduce your daily amount of cigarettes whilst travelling, and the same for alcohol. If the travelers ignore our advice and suffer from diarrhea as a result of privately consuming contaminated seafood, we will be not held accountable.

2. When shopping at tourist attractions, we suggest you do not buy substandard products (with no labeling of the manufacturer and date and place of production). Never eat food that has gone bad.

3. We recommend that you do not accept cigarettes, food or drinks from strangers.

4. In case local weather conditions do not suit you, we recommend you bring your own medicines with you, and never accept medicines from strangers.

Scenic Area Travel Tips

1. If, after arriving at the scenic area, you want to take some time to look around by yourself, please make a note of the time and place when you should meet with the others in your group. Always follow the instructions of your tour guide so as to protect yourself from emergencies and unexpected diseases.

2. When undertaking water activities (including river, sea and reservoir), you need to take care while on the boat. Wear life vests, and never make your way to deep water or dangerous river ways alone. If you want to swim, please equip yourself with water survival gear.

3. In the plateau area with an altitude of over 3000 meters, people are very likely to suffer from altitude stress as the air pressure is low and thin. We recommend that you avoid vigorous sports activities. When taking a shower, make sure the water is not too hot. Meanwhile try to breathe in the right way. We recommend that people below the age of 16 or above the age of 60 and those who suffer from anemia, diabetes, chronic pneumonia, cardiovascular and cerebrovascular diseases, or mental conditions do not visit the plateau area. This also applies to pregnant women.

4. When taking a cable car or other sightseeing vehicles, please follow the instructions of the local guides. If the vehicles are over-full or up to their weight limit, do not take them so as to avoid an emergency.

5. When sightseeing alone, please take care of yourself and remember the instructions of your tour guide. Pay attention to the notice boards and signs. When taking pictures, don't become so intoxicated by the beautiful landscapes that you overlook potential danger.

6. Please keep the scenic areas clean. No littering and smoking. Never feed the animals with your own food. Do not throw rubbish into the rivers and lakes.

7. When traveling in places where ethnic groups live in compact communities, please take the trouble to understand and respect local taboos and customs as well as civic laws and regulations.

Shopping Tips

1. Be wary of slick salesmen. The quality of the products from small stalls cannot be guaranteed. If you do want to purchase such products we suggest you haggle and bargain with the stall owner. If you do not intend to buy anything, it is better not to ask and haggle, as this may invite unwanted attention and possibly trouble.

2. When shopping, do pay special attention to the quality and price of the products. Check the product carefully to make sure it is genuine, and ask for a written invoice. If the quality is guaranteed but the price is too high, and you want a refund, we as the travel agency can coordinate with the shop owner but we cannot ensure that you will receive a refund.

3. Never follow the salesmen to a remote area if you wish to avoid being defrauded or other problems.

4. In busy shopping and recreational areas, do take good care of your purses, wallets, travel documents and other valuables.

5. If you want to withdraw money from the bank, consult your tour guide to see where the nearest bank is to be found.

6. Don't go out alone at night or visit isolated areas. If you should encounter violence, try to minimize the possibility of body injuries.